Once you create a repair job sheet / service request, it can moved to different state.
Here is a list of different status of the job sheets
When you register a Onsite or Pick-up service request, the job sheet created will be in 'Requested' state.
When you assign an Onsite and Pick-up services request to technician and logistics personnel respectively, the job sheet shall move to On-visit state from Requested state.
3. Picked Up
Your logistics personnel shall visit the customer location and will move the job sheet to Picked-up state while receiving the product. The job sheet shall be sent to customer on an SMS and email at this point.
Open is the first state for Carry-in service job sheets. Also, the technician shall move the job sheet from On-visit to Open state after the receiving the product for services incase in Onsite services.
5. RWR (Return Without Repair)
Move the job sheets to RWR state to return the product to customer with out repairing the product. You can still bill a RWR job sheet if required.
You can set aside the job sheets moving them to Pending state. Reasons for pending can be mentioned in remarks field.
7. Parts Pending
Upon on identifying an the problem, if the required spare part is not available in the branch inventory, you can move the job sheet to Parts pending state with necessary remarks.
On service completion input service remarks, spare parts used and move the job sheets to Closed state.
8. Initial Check
When you just want to save the problem diagnosed of the product but doesn't want to move it to any state such as RWR, Pending, Parts pending or Closed, you can choose to keep it in Initial Check status saving the initial product checking information.
9. Out for delivery
In case of Pick-up services, you can move a job sheet from closed state to Out for delivery state assigning the job sheet to a logistics person.
10. Payment Pending
Moving a job sheet to Payment pending status when you deliver the reported product back to customer and generate invoice without receiving the payment. On the receipt of payment you can move the job sheet to Delivered state.
This is final state of a job sheet. When you deliver the product along with payment collection. Move the job sheet to Delivered state.